FAQ

Frequently asked questions

Returns

Can I cancel my order after I have placed it?


So long as an order has not shipped we will cancel your order. Please email us with the order number and instruction as soon as possible.

When you place an order with Wild & Funk, the funds are reserved for us - we don't actually process your payment until your order is ready to leave our warehouse. So long as your order has not shipped we will cancel your order, however it can take up to 10 days for your bank or card issuer to make your funds available to you again.

If your order has shipped then it is too late to Cancel it. You can contact us to arrange to return your order once you've received it.

For more information on how to return your order click here.

If you wish to cancel your order under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, click here for more details.




What is your policy regarding animal derived products?


Our Animal Welfare Policy applies to all products sold through any of our websites.

Our suppliers must not use the following animal derived materials in our products:
Not use fur, including rabbit hair (angora) or Mongolian lambs’ fur. Not use any part of vulnerable, endangered, exotic or wild-caught species in their products. Not use feather/down, bone, horn, shell and teeth. Cosmetics: Our cosmetic products and the ingredients within them are not tested on animals. In accordance with the EU animal testing ban that came into effect on 11th March 2013, brands selling cosmetic products in the EU through any of our websites must comply with the requirements of EU law. We are committed to playing our part within the retail industry to achieve a worldwide ban on animal testing.




I am missing an item from my order what do I do?


We may have sent your items in separate parcels so please check your emails to see if your items will be arriving seperatly.

  • If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside.
  • Please check the delivery notes from each part of your order to make sure you're not missing anything.
  • If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.




Can I send an order to someone else as a gift?


If you want to send an order to someone else then you can use their delivery address when you make your order. Should there be a problem with delivery of the order, we will not be able to discuss this with the recipient of the order, we can only discuss order and account information with the account holder who placed the order.




What do I do if I receive a faulty item in my order?


We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care team with: The order number The faulty item's name and number A description of the fault
We will get back to you as soon as we can and/or send a replacement item as quickly as we can.





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Registered in England and Wales No. 6925365. © Wild & Funk Limited 2018